ONLINE STORE TERMS AND CONDITIONS

TERMS AND CONDITIONS

TERMS AND CONDITIONS OF THE ONLINE STORE
effective from January 2, 2020
§1
Definition of the Seller
1. The owner of the store is:
NK Studio Reklamy
located at 57-200 Ząbkowice Śl., 1 Maja 15 D
NIP: 887-159-17-12 Tel. +48 792 349 654


§2
General Provisions
1. The online store (hereinafter referred to as the “Store”) conducts retail sales via the Internet based on these Terms and Conditions (hereinafter referred to as the “Regulations”).
2. A Consumer (hereinafter referred to as the “Customer”) is an individual who performs a legal act with the Store that is not directly related to their business or professional activity (Civil Code Art. 22).
3. An Entrepreneur (hereinafter referred to as the “Entrepreneur”) is an individual/entity/organization that performs a legal act with the Store that is related to their business and professional activity.
4. The Regulations are an integral part of the sales agreement concluded with the Customer/Entrepreneur.
5. Prices indicated in the Store are net prices (do not include VAT, which is 23%).
6. Goods available in the Store are free from physical and legal defects, except for goods displayed in store auctions, with a clearly marked physical defect in the description. These items can be purchased at a lower price.

§3
Orders
1. Orders can be placed in the following ways: • via the form available on the Store's website (customer cart), • by e-mail to the address available on the Store's website, • by phone at the numbers provided on the Store's website. 2. A condition for order fulfillment is providing data by the Customer/Entrepreneur allowing for verification of the Customer/Entrepreneur and the recipient of the goods. The Store confirms the acceptance of the order by sending a message to the e-mail address provided during the order placement, describing the subject of the order. The Store reserves the right to refuse to accept the order, limit the payment method, or demand prepayment if the order raises justified doubts regarding the authenticity and reliability of the provided data or payment method. 3. The information contained on the Store's website concerning the purchased goods at the time of placing the order is binding for the parties, particularly: price, goods specifications, features, elements included in the set, delivery dates, and method of delivery. 4. The information on the Store's website does not constitute an offer within the meaning of the Civil Code. The Customer/Entrepreneur, by placing an order, makes an offer to purchase a specific good. 5. The Customer/Entrepreneur, by placing an order, makes an offer to conclude a sales agreement for the ordered products. 6. After placing an order, a message is sent to the specified e-mail address with information about the subsequent stages of order fulfillment: • After verifying the order, the Store sends an e-mail to the Customer/Entrepreneur’s address informing them of the acceptance of the order for fulfillment. The information about the acceptance of the order for fulfillment is a statement by the Seller about the acceptance of the offer mentioned in §3 paragraph 5 above; upon its receipt by the Customer/Entrepreneur, the Sales Agreement is concluded. 7. After concluding the Sales Agreement, the Store confirms its terms to the Customer/Entrepreneur by sending them to the Customer/Entrepreneur’s e-mail address or in writing to the address provided by the Customer/Entrepreneur during order placement. 8. In the case of choosing bank transfer payment, the order fulfillment period will be counted from the moment the funds for the Customer/Entrepreneur’s order are credited to the Store's bank account. 9. The Store is liable to the Customer/Entrepreneur based on the warranty rights regulated by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) for a period of 24 months (in the case of new goods) or for a period of 12 months (in the case of all used goods). A detailed description of the complaint procedure can be found in §6 of these regulations. 10. The order fulfillment period is from 2 to 21 business days. §4 Payments 1. The Customer/Entrepreneur has the following payment options: • payment by transfer (prepayment), • electronic payment via DotPay (electronic), • electronic payment via PayPal (PayPal). 2. Shipping costs are specified in the order summary. 3. A condition for the release of goods is payment for the goods and shipping. §5 Shipping of Goods 1. The ordered goods are shipped by courier companies or Polish Post. 2. The shipping period is extended by the time between placing the order and the date of crediting the payment to the Store's bank account. 3. The Customer is obligated to check the parcel delivered by the courier in the presence of the courier. If defects are found, a damage report must be drawn up with the courier; otherwise, after 3 days, complaints regarding mechanical damage will not be accepted. §6 Complaints 1. In case of non-compliance of the goods with the agreement, the Customer/Entrepreneur should return the complained goods to the Store along with a description of the non-compliance. Shipping costs will be borne by the Customer/Entrepreneur. The address to which the Customer/Entrepreneur should return the goods is: NK Studio Reklamy 1 Maja 15 D 57-200 Dzierżoniów 2. The Store will respond to the Customer/Entrepreneur’s complaint within 14 days from the moment of returning the goods along with the description of the non-compliance. 3. When fulfilling a justified complaint involves sending a new item to the Customer/Entrepreneur or removing the non-compliance, shipping costs are borne by the Store. 4. In case of accepting the complaint, the Store refunds the Customer/Entrepreneur the shipping costs incurred. If the Customer/Entrepreneur chose a delivery method other than the cheapest one offered by the Store, the Store will not reimburse the additional costs incurred by them. The Store will only refund the cost of the cheapest delivery of the particular item to the Customer/Entrepreneur. 5. Every Customer/Entrepreneur may use extrajudicial methods for handling complaints and pursuing claims. In this case, it is possible for the Customer/Entrepreneur to use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts. More information regarding consumer dispute resolution can be found at http://www.uokik.gov.pl/spory_konsumenckie.php. 6. The template of the complaint form constitutes Appendix No. 2 to the Regulations. 7. The Store is liable to the Customer/Entrepreneur based on the warranty rights regulated by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) for a period of 24 months (in the case of new goods) or for a period of 12 months (in the case of all used goods). 8. The Seller is not responsible for visible differences between the print and the delivered file displayed on the computer in the provided print files saved and delivered in PDF format. 9. The Seller is not responsible for font changes or lack of some elements in prints saved and provided in print files in PDF format. 10. By confirming the correctness of the graphic file, the Customer understands the acceptance of the file for printing in the graphic project ripping program, not checking or comparing the project in terms of graphic design. 11. The Customer placing the order confirms that they are familiar with the product names and will not request delivery of a replacement product that does not constitute an offer. 12. The Customer acknowledges that the photos used in the product presentation in the product card are for illustrative purposes only and do not constitute a sales offer, and the graphics presented there are examples. §7 Right of Withdrawal from the Agreement 1. Based on the Consumer Rights Act of May 30, 2014, the Customer has the right to withdraw from the agreement without giving a reason. 2. The right to withdraw from the agreement is effective if the Customer sends a declaration of withdrawal from the agreement within 14 days from the date of delivery of the goods. To meet the deadline, it is sufficient to submit a declaration before its expiration. The declaration can be submitted on the form, a template of which is attached to the Consumer Rights Act of May 30, 2014 (constituting Appendix No. 1 to the regulations) or by email to: info@irollup.pl. 3. The Customer returns the goods to the Store within 14 days from submitting the declaration of withdrawal at their own expense. 4. Within 3 business days from receiving the shipment, the Store will check the condition of the returned product. 5. The Store refunds the funds using the same payment method that the Customer used. In the case of payment by credit card, the refund is made to the card. 6. If the Customer chose a delivery method other than the cheapest one offered by the Store, the Store will not reimburse the additional costs incurred by them. The Store will only refund the cost of the cheapest delivery of the particular item to the Customer. 7. The Customer bears all direct costs of returning the goods (e.g., packaging, safety, sending). 8. The right to withdraw does not apply to the Customer in the following cases of agreements: • which subject is a non-prefabricated item produced according to the Customer's specifications or meant to satisfy their individualized needs (e.g., materials with individual printing); • provision of digital content that is not stored on a tangible medium, if the performance has begun with the explicit consent of the Customer before the withdrawal period has expired and after informing them by the Store about the loss of the right to withdraw from the agreement; • which subject is audio or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; • which subject is an item delivered in sealed packaging that cannot be returned for health protection or hygiene reasons after unsealing, if the packaging has been opened after delivery; • for service provision, if the Store has fully performed the service with the explicit consent of the Customer who has been informed before the service began that after the Store has fulfilled the service, they will lose the right to withdraw from the agreement; • which subject is a provision dependent on fluctuations in the financial market, which the Store cannot control and which may occur before the withdrawal period expires; • which subject is a perishable item or has a short shelf life; • which subject is items that, after delivery, due to their nature, become inseparably mixed with other items; • which subject is alcoholic beverages, the price of which was agreed upon upon concluding the sales agreement, and whose delivery can take place only after 30 days, and whose value depends on fluctuations in the market that the entrepreneur cannot control; • for which the Customer explicitly requested that the Store visit them to carry out urgent repairs or maintenance (if the Store provides additional services beyond those requested by the Customer, or delivers items other than spare parts necessary for performing the repair or maintenance, the right to withdraw from the agreement applies to additional services or items); • provision of newspapers, periodicals, or magazines, except for subscription agreements; • concluded by way of a public auction; • provision of accommodation services, other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment, or cultural events, if the contract specifies the day or period of service performance. 9. The right to withdraw from the agreement without giving a reason does not apply to Entrepreneurs. §8 Intellectual Property 1. It is prohibited to use any materials published on the Store's website (including photos and descriptions of goods) without the written consent of the Store. §9 Print Designs 1. The company is not responsible for printing errors in files sent not according to the specifications or in formats other than .tif. 2. We reserve the right to make minor corrections in the design without consulting the ordering party, especially in the POP UP walls, where elements overlapping the joints may be slightly shifted so that the joining of graphic panels does not overlap important graphic elements. §10 Entry into Force and Changes to the Regulations 1. The Regulations come into effect on the day of publication on the Store's website. 2. These Regulations may be amended. 3. Changes to the Regulations will be published on the Store's website. 4. Information about changes to the Regulations will be sent to the Customer/Entrepreneur at the e-mail address provided in the order. 5. Changes to the Regulations come into effect after 14 days from the date of their publication in the manner specified in paragraph 3. 6. The Store assumes that the Customer/Entrepreneur has accepted changes to the regulations if they have not terminated the contract by the end of the period specified in paragraph 5. 7. In matters not regulated by the provisions of these Regulations, Polish law is applicable, particularly the provisions of the Civil Code and the Act of May 30, 2014, on consumer rights.